Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. I can see that someone has arranged to come out and have a look at the issues you're describing. Stonewater Contractors LLC Contact Information. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Thanks Stonewater, for looking after my mum! UPDATE, you said you would escalate it last time I wrote a review and here we are, nothing has changed! I understand it must have been quiet frustrating. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Bloody awful. 19 reviews. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. People are so lovely and really helpful. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. All rights reserved. I was offered a management move in November 21 the property in question needed a lot of attention. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. This water leak has been happening since beginning of May! Submitting a response indicates a willingness to work with customers to make things right. We class her as our friend, as she is so helpful, kind and considerate and cheerful. I'm really pleased Tracey could help you :) ^Jade. We aim to respond to all email queries within two working days. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. To tell us your thoughts, please complete the following, 2 minute survey. Tracey has been a great help. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . They charged for 3 wind turbines but installed a ridge vent instead. Not only that the service charges have been completely inexplicably increased. 0000012248 00000 n ~ Matt. I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Im sure if it was your family he would have been gone months ago, or moved to a ground floor property where he cant annoy people! I had two-bathroom vents that vented into one of the wind turbines. Efficient, professional, and overall a lovely personality which translated over the phone and via email. Good communication skills made me feel comfortable whilst asking questions.Thank you since I have wrote this message I have tried contacting Tracy Letherland and she has ignored my messages when I have told her I need to talk to her so after u do a lovely review for her she then ignores u like your nobody, Thanks for letting us know about your experience with us, Lawson. 0000006695 00000 n This form will not work unless you enable cookies. Can anyone help? May 03, 2022 3:24 pm EDT. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Copyright Stonewater. Everything went perfect, on time. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. That housing provider was shocked at the rise and called it '' unneccesary.'' Breaching data protection policies and staff still working from home with our personal information. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Before he left, he mentioned something about Covid-19. Used them three times already. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 Copyright Stonewater. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. 0000000832 00000 n He has denied any responsibly. Copyright Stonewater. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Please visit this page for more information. xref cooker. Anyone can write a Trustpilot review. Enter a zip code and get matched to businesses near you. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. It goes against our guidelines to offer incentives for reviews. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. To be called or to. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. I would highly recommend them. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Apreshiate all there help and looking forward to having a brand new home today. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. So as I promised, its the papers and the MP as my next port of call. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. I'm an L&G customer. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. For more information, visit our website at www.stonewater.org. We offer a wide variety of financing options and stand behind our services with a variety of warranties. This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? 0000065925 00000 n 0000006106 00000 n Introducing Stonewater, a collection of Homes nestled in the picturesque Las Vegas foothills of Southern Highlands. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. The only time stonewater will contact you is if you don't pay your rent ironic hey? By doing this, our aim is to deliver great customer experience as often as possible. %PDF-1.4 % Good bye. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Suggested companies are based on peoples browsing tendencies. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. Hi Sarah. Thanks Kirsty. Hopefully we can make this right for you and get this sorted. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Stonewater is one of Legal & General's managing partners. We also ensure all reviews are published without moderation. They did do this and broke one Perlin and cracked one Rafter in my attic. First gas leak, then water leak which is still on going now. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. From start to finish, the agent who handled my move has been nothing but helpful. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. No, Stonewater Inc does not offer a senior discount. Also d/b/a - Kitchens & Baths Unlimited. 'communal heating'? Great Job . MR. Mrs Ruth Soden. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Family owned & operated. He went into the attic and saw the vent ducts that need to be tied in correctly. Do you work for this business? Julija assured an easy and smooth process. We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. I'm glad you had a great experience with Jo in starting your tenancy. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Definitely recommend in all areas, Thanks Abby. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream In a few weeks a man came by to fix the mold. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. It goes against our guidelines to offer incentives for reviews. This year I've had nothing but issues with my boiler. Contact ; Community Homes: 702 531 3000 . Well versed in excuses and trying to overcharge tenants. He came bake later and fixed the dryer vent and left. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Great communication and very professional. Please bear with me. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. 0000001152 00000 n We are retired with multiple health issues, Hi, I'm really sorry to hear this has been your experience of your new home. Unlock this free profile to update company info and see who's viewing your profile. The dryer is on the other end of my house. I'm glad everything has gone smoothly for you :) ^Jade.
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