$630 $169.99 Save 73 %. I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. With 3000+ brands, Bluefly is the online shopping destination for the style obsessed, shop designer styles from Prada, Gucci, Dior, Valentino up to 70% off $12.95 return fee $1 shipping insurance $7.95 outbound shipping. Now I'm stuck with three ugly sweater and lost $90! Not worth the headache to deal with scammers. They don't answer emails, phone has a recording that the person I'm trying to reach is unavailable and calls go directly to the recording. Style # [protected] Amazingly they keep saying 'only one refund per account'. 1. call pushes the current value of the RIP register (return address) to the stack + does the call. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. When they emailed me back they said that they were not able to refund my money and also said how sorry they were. Expedited shipping is not currently available for selection. In order to provide a wide selection of products & brands, we work with a variety of third party vendors. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. Really bad customer service experience! It was enjoyable. Dont buy from them!!!!!!!!!! Bizrate Page: http://ow.ly/N8PkJ There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. I ordered three sweaters and they sent me all three in the wrong size. Then I tried again and they stated that a return label would be at federal express store, I . When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. The Company sells designer and brand name apparel and accessories via its web site, as well as provides fashion tips, trends, and advice. This could range from 2 days to a couple of weeks. Unless otherwise specified in items details, all furniture items are FINAL SALE and cannot be returned. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. You've been warned. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. Bluefly already went out of business, once back in 2019. Follow these steps to return an item: If You Have Lost Or Misplaced Your Returns Label There Are Two Options: 1. So if it is not returned, I won't have my money back, which is quite likely to happen. My only recourse at this time is to now waste MORE of my time and cell phone minutes calling my financial institution for a chargeback. Then I tried again and they stated that a return label would be at federal express . Due to security reasons, we do not ship to hotels or P.O. Thank you for reaching out to us and we hope to hear from you soon. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) This company does not typically respond to reviews, I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from All furniture deliveries require a valid telephone number. Another color became available in my size so I ordered them. Got a message they didn't have enough stock to fill my order. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Chlo Woody Logo Canvas Slide. They promised to fix the problem. Find out how we combat fake reviews. So, I called. Reviewers satisfied with Bluefly most frequently mention free shipping. Even if you have to pay more, skip this horrible web seller. This made my day and possible for me to make my next order!! This review was chosen algorithmically as the most valued customer feedback. It's a complete scam! Bluefly was my go to site for years. Do yourself a favor any do not do business with this company. Tip for consumers:make sure you are willing to lose you money before doing any business with this company, Products used:nothing never received items since they were mailed to an incorrect address and not recovered. It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. Size: 37.5 How silly of me to have strayed Bluefly is a bunch of crooks and liars. To check the status of your order, log in to your account andclick intoyour order to see shipment status & tracking details. Postmen. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. 40.77.167.134 Toggle navigation. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. I have called 4 times now and spoken with someone different every time. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Last Friday, I went to. Bluefly offers a variety of fashion options from a wide range of designer brands. Customer Service will respond to your email as soon as possible. If you made an account prior to November 2019, then you will need to create a new Bluefly account. There was some difficulty in evaluating or examining the information or data present on the bluefly.com. Bought Saint Laurent bag from bluefly. We'll only charge when the product ships to you. Customers beware before shopping with Bluefly. ONLINE IT IS SHOWING ONLY THE PICTURE , NO ANY DESCRIPTION OR SIZES ADDED.ON MARCH 24 THE *** WAS DELIVERED AND THE SIZE IS REALLY SMALL , NOT SURE IF IT IS ORIGINAL SINCE WITH THE *** WAS NOT PROVIDED ANY RECEIPT/ INVOICE SHOWING MY PAYMENT TAXES ETC.I CONTACTED IMMEDIATELY CUSTOMER SERVICE . We found clear and detailed contact information for Bluefly. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. Product on Bluefly are available in very limited quantities for only a short period of time. . But unfortunately I forgot the password to my account. Verified customer. Good luck. Items usually ship within 1-2 business days unless otherwise noted by availability in the product details. Upon reviewing your account I notice you took the time to leave negative feedback yet you never took the time to reach out to us to see if we could assist you. I wish I knew, and need to find a solution soon. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. Absolutely the worst company to deal with. . If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. Thank you again for your feedback John. Now I'm stuck with a dress at least two sizes too small. We are a week past Christmas, and I still don't have the gift I paid for. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. I do all my shopping online and never expected something like this! They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. They just sent me whatever they have available. That lowers the value of the bag. Charging all these fees to return is not taking care of your customers. Did you return the desk? Fragrance & Skincare To learn more about reviews and trust on sitejabber.com, visit our. I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later. Because i live in Europe I can't do anything about this. Subscribe to getexclusive offers on designerbrands. Unknown . 3 days later they cancel. with a Bluefly rep and they gave me the *** numbers and addresses to . Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity. I hope it's there. It maybe a pain in the a##. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. You can find the article in the NY Times if you do a search. Hi Leslie, The reason they advised was, "we work so quickly to ship your order" - unless you are delivering my order to my doorstep the next morning and have already sent me tracking information, this is an absurd response. Reviewers satisfied with Bluefly most frequently mention free shipping. I cant find their contact phone number or chat to even ask customer service about status of my refund. I've bought stuff from them in the past and everything went smooth. Shop Handbags, Shoes, Apparel, Accessories & More, THIS ICONIC BRAND IS REPRESENTED WITH GREAT DESIGN & CONTEMPORARY LIFESTYLE, UNSURPASSED CRAFTSMANSHIP & THE SIGNATURE WOVEN LEATHER, AN ITALIAN FASHION HOUSE MADE WITH CLASSIC & ECCENTRIC STYLE, A TOP FASHION BRAND THAT CULTIVATES THE MOST ELEVATED DESIGN OF STYLES, Styles from Gucci, Prada, Saint Laurent, Bottega Veneta, Fendi & More, Step Into The New Season With New Designer Shoes, Gianvito Rossi Ascent 55 Leather Slingback Pump, Dolce & Gabbana Kim Sicily Small Patent Satchel, Bottega Veneta Small Intrecciato Leather Zip Wallet, Stella McCartney Lace up and Monkstrap Women Eco Leather White Blue, Stella McCartney Ankle Boots Women Fabric Black, Stella McCartney Sneakers Women Eco Leather Pink. About us. I've returned items to Bluefly and didn't use DHL. I will never order from them again. Late Returns Fraudulent. Maybe they counted Black Friday as a holiday. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. this is important information. I hope this helps! Leaving customers and their staff high and dry. The bag was showing with brand name and I thought was same as I bought year ago at the official store Click here for supported locations. I should have known better. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. The dress I ordered was never worn - I tried it on and it was too big. i will never be purchasing from this website again and suggest you do the same. Automated shipment tracking. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Information provided by various external sources. their return/repair policy is 14 DAYS which makes sense for returns but repairs? A few days later I noticed those shoes (when I ordered they were the last pair and only in the one size) were back online for sale however it is now two weeks later and I have yet to received a refund. Delivery Options. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Is this your company? The bag is new and authentic. I ordered pre owned pink off white odsy sneakers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I emailed them several times, never heard back from them. I have S size, but they sent me XL! It is quite deplorable. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). This complaint was posted by a verified customer. Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. BBB Business Profiles are subject to change at any time. I'd check a couple other shops before I go ahead here. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. When you complete the online return form, you will instantly receive a pre-paid shipping label, along with your return authorization form. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. No response until the next day. I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. Product on Bluefly are available in very limited quantities for only a short period of time. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. I did not notice that. Paid. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. Order an item on their website that shows in stock. It is absolutely impossible to contact customer care, they are totally unprofessional and never My husband ordered me something from Bluefly as a Christmas gift! They said ten days, and now on my twelfth day, I'm still waiting. I need to follow up on it. I emailed then seconds after I saw the receipt in order conformation email. I don't like there return policy.It's hard to know your shoe size with different brands.I didn't know they charged $20 to return. Please be sure to follow the directions given for each product you are trying to return. This is how this website does their customer service. BBB File Opened: 12/17/2019. Only free shipping could have improved it. I'm still waiting! BBB reports on known marketplace practices. I ordered shoes and they were excellent quality but too large. Highway Robbery- Do not return an item and expect your money back. DON NOT ORDER FROM THIS SCAMMING COMPANY. If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. -Bluefly Team. I sent emails, I called them, I left voice messages. Simply appalling. For a better experience, please enable JavaScript in your browser before proceeding. Subscribe to getexclusive offers on designerbrands. I will be contacting BCBG to let them know how their brand is being treated. I will never shop with them again. Please DON'T use them..save your money! Unless you are willing to get RRRROOOOBBBBEEEEDDDDD! The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. Tip for consumers:Check the return policy before ordering. If you are making a claim on a delivery that shows delivered by the carrier to the address requested a police report may be required as part of the process. *Important Note: Late returns will not be accepted past their indicated returns period and will not be refunded. All merchandise listed on our site is new, unless a product states in the description that it is pre-owned. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Items marked final sale are non-returnable unless otherwise specified in an items details. Quick facts: Is Bluefly Legit. When it arrived, the bag came with box, dust bag. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Placing it in a different location on the envelope may confuse the post office. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. Our scan shows Bluefly website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. In other words, they are scammers! I'm shocked they're still in business with these awful practices and scamming consumers. Will never use again and lesson learned check reviews prior to purchase! Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. Awful experience. NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME . Buyer Beware. Thank you for taking the time to reach out! . Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I received my order on June 3. It goes against our guidelines to offer incentives for reviews. Additionally $1 insurance will be deducted for every $100 of items in every shipment. Furniture It's been over 90 days now. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. But this has been the worst, worst experience ever! I seriously regret ever arriving on this site. They advertised new shoes, but sold me used shoes that were worn at the sole. First off they messed up and sent me a wrong item. To bring you this list of Bluefly.com similar sites and brands, we analyzed 57 criteria and summarized 2,907 data points in the comparison grid below. Please rest assured, we offer only the best brand names and highest quality goods. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. I don't know what to do. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). if the bag is faked or damaged, could i return it back? That'll depend on the store 's shipping policy and delivery times. Please note- Outbound shipping charges are not refunded when making a return. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Such a toxic business! Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". They arrived in a dirty old box. Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. Whenever I see more than 50 percent discount, I always back off. Every time I have been promised my refund, given a bogus "confirmation" number and have yet to see the correct refund. Type of Entity: Limited Liability Company (LLC) Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. I hope this helps! Color: vintage rose I contacted customer support and have been in contact with numerous representatives and supervisors. Return time frames may vary and are indicated with each item's description. Charging more for a different color shoes and sending me the the shoe from my original order!!!! I would give this company zero stars if I could. Returning Heavy Or Bulky Items 23 Bluefly reviews first appeared on Complaints Board on Jan 30, 2009. Curbside delivery does not include set up or assembly of items, nor removal of packaging materials. This can provide reassurance to potential customers seeking quality products or services. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. Companies can ask for reviews via automatic invitations. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. The following day, I dropped off the package at a DHL authorised center and went on my merry way. The pending charge you are seeing on your account is an authorization hold. ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. 1124 Kane Concourse, Bay Harbor Islands, FL 33154-2013. So, the bottom line is that once the order is made, there is no way to cancel the order. I immediately reached out and there is nothing on their website that indicates this order cannot be modified or canceled after placed. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. I bought quality clothing at a reasonable price. Bluefly at Zulily! what i need to know is can they be easily returned if they do not fit appropriately. However, I don't think I have ever purchased anything I could not exchange for the correct size. I filed a BBB complaint but the follow up is poor. I contacted bluefly so they can honor my original price and they wouldnt. If you require assistance from one of our fashion-forward Customer Service members at 1.877.BLUEFLY. I'm considering suing and anyone reading this should too! 2023 Bluefly I purchased a Prada handbag and received a counterfeit item. At this time, we do not provide return shipping labels for international customers. $195 From $36.99 Save 81 %. Opinions are ours. Initiating a chargeback with my credit card company. I want to purchase a burberry bag from bluefly, will it be authentic? Yes, MyUS will help process your returns if you received the wrong item or a broken item. I have no idea how that even happened but I'm very disappointed with Bluefly because they provided no help and refused to fix their own mistake. No one in my family with size 5. Buyer beware! When I contacted them for the second time about returning and asked they said it is impossible. This will surely increase the credibility of your complaint. Call Bluefly, Inc. customer service faster with GetHuman. Multi-carrier labels and . Essentially, returning only 30% of the original purchase cost. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. We look forward to hearing from you. If an RMA is not provided with your refund delays can take up to 2 weeks. Please note that additional fees may apply. My item is over $250. The rep was able to provide a tracking number, track my return and inform me that my package was just received. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label. I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. On top of that they only give 14 days for returns.
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