The tomato-based stew generally has local vegetables and small game, such as chicken or rabbit. Difficulty: Easy, Which of the following is NOT a category of consumer products? Answer: A company's product mix has four important dimensions: width, length, depth, and consistency. AACSB: Application of knowledge Skill: Concept. D) Capital items b. Answer: C defending socialism in the marketplace. Service recovery ensures responsiveness to the patient, and as part of service recovery, it is important to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient. Consider the UNs Sustainable Development Goals (SDGs), which rely on a collective effort from many different actors, or the forthcoming Leadership Impact Festival hosted by Henley Business Schools Centre for Leadership and the Alumni and Development Department on June 1. BUS 100 Introduction to Business Unit 3 Milestone Sophia Course Answer: C E) haircut AACSB: Analytical thinking Companies also develop product support services that enhance customer service and, satisfaction and safeguard against competitors. What can a nurse manager do to strengthen service recovery and improve consumer relationships? Mollys supervisor then reprimanded Molly and recorded the incident in her file. customers compare carefully on suitability, quality, price, and style. Difficulty: Moderate, Public health campaigns designed to reduce alcoholism, drug abuse, smoking, and obesity The total number of washing machines sold by an employee. The interesting thing about this new role is that it combines Arderns governmental policy expertise with the universitys research capabilitiesindicative of a closer partnership between academic institutions and policymakers. individual centered career planning primarily focuses on. Answer: Student examples may vary. It doubles up as a fundraiser for the local volunteer fire company. Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. Brands also say something about product quality and consistency buyers who always buy the same brand know that they will get the same features, benefits, and quality each time they buy. Objective: LO 8: Define product and describe the major classifications of products and E) place A) Brand equity B) unique packaging Which of the following is a subjective measure of performance? During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. Difficulty: Moderate, Advertising campaigns involving issues ranging from health care, education, and Question 7. Service companies can differentiate their service delivery by having more able and reliable customer-contact people, developing a superior physical environment in which the service product is delivered, or designing a superior delivery process. Which of the following exemplifies a corporate strategy? A supervisors rating of an employees integrity. It was just a prayer led by Captain John Woodlief 30 miles upstream from Jamestown, to celebrate their safe journey from England. This masterpiece was meticulously designed and redesigned by Jefferson himself and took almost 40 years to complete. services. a. Nurses are well-trusted members of the healthcare team. Expert commentary on global affairs for leaders everywhere, Wellington, Australia: April 5, 2023 - Outgoing, New Zealand prime minister Jacinda Ardern gives a speech in parliament. The nurse's failure to follow the regimen indicates: Today, Virginia peanuts are considered among the best in the world. Skill: Concept AACSB: Application of knowledge; Written and oral communication, Answer: Packaging involves designing and producing the container or wrapper for a product. B) state-of the art technology But this wasnt always the case. Examples of pure tangible goods include soap, toothpaste, or salt; no services Objective: LO 8: Define product and describe the major classifications of products and __ questions are also known as probing questions and followed-up on primary questions. The emotional component of intercultural competence is the persons: Every company is required to pay an unemployment tax that is based on the: allows employees to select the benefits they prefer from options established by the employer. A fitness center is planning to invest in a specialized exercise equipment. Traditionally, the primary function of the package was to hold and protect the product. 1 Darren believed in saving money and followed a strict monthly budget. The assimilation is . E) negative brand equity b. AACSB: Analytical thinking B) design This chain consists of five links: internal service quality, satisfied and productive service employees, greater service value, satisfied and loyal customers, and healthy service profits and growth. 19 Screening & Referral, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. E) define the problem-solving benefits or services that consumers seek Difficulty: Moderate, Rhodia invites tourists from all over the world to experience its pristine nature, clear skies, services. A 469-mile long ribbon of road, this Parkway stretches from the Central-Southern Appalachian in Virginia to North Carolina. these. The singer, songwriter, and entrepreneur is known for Blurred Lines, Freedom, Frontin and many others. A) unsought Effective client education programs start with a shared philosophy that such programs are worth the investment. system stand for? a. Skill: Concept a. improving the quality of products, services, and business processes. Skill: Concept E) Specialty products 1) Which of the following is true with regard to products? Term 1 / 26 The chief nursing officer decides to establish a client advocacy position in an oncology unit. services. A) breakfast cereal Its imposing structure inspired the Monacan Indians to worship it and Thomas Jefferson to buy it. a brief of which. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. This defines the service characteristic of: - heterogeneity - homogeneity - inseparability - perishability - intangibility Intangible Because services have no physical substance and cannot be touched, stored, or possessed like goods, they are said to be: - homogeneous - perishable - intangible - inseparable - heterogeneous Service Failure D) Products include services, events, persons, places, organizations, ideas, or a mixture of Objective: LO 8: Define product and describe the major classifications of products and ANS: D You recognize that the concept of medical homes: c. Providing products. . Objective: LO 8: Define product and describe the major classifications of products and Product attribute decisions involve product quality, features, and style and design. Answer: C restrict compulsory union membership. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the: The nurse manager has to develop a patient satisfaction survey. With that in mind, lets work together to create a better world for future generations. A) candy B) laptop C) hair salon D) car E) laundry detergent Answer: C AACSB: Analytical thinking Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and services. Skill: Concept AACSB: Written and oral communication C) core customer value In the women's 1,600-meter relay, the Cougars ran a season-best time 3:37.50. Answer: TRUE Objective: LO 8: Define product and describe the major classifications of products and Skill: Concept John's experience represents what aspect of the current consumer experience? Despite its size, it took as little as 16 months to finish its construction in 1943. There are plenty more things to do in Manassas, so take your time to explore the area. Thirteen women and two men have been known to have been tried for witchcraft. A) Liabilities Opinions expressed by Forbes Contributors are their own. Levels of Strategy That said, while Arderns move to Harvard is a testament to the potential of academic institutions in driving positive change, its important to accept that no single entity can take on the worlds most pressing problems alone. services. The fact that . Difficulty: Moderate, Convenience products are less frequently purchased consumer products and services that Marketers must get everyone in the organization to be customer centered. B) person The institution of a holding area where families can be with children represents a caring action that arises out of interactions and knowledge of patient needs and thus, is service oriented. A) Business intelligence REF: Page 415 | Page 416 d. Heavy sedation. In this instance, it is important to understand the meaning of the pouch for the family; removal from the bed without discussion does not demonstrate respect for the values and beliefs of this family. The recent announcement that Jacinda Ardern, New Zealands former Prime Minister, will be taking on dual roles at Harvard University, as reported by The Guardian, has brought forth a new chapter in her political career. A simile emphasizes a specific feature of something by comparing it to a separate object that is characteristic of that feature. Virginia does have speed bumps AND kids to trick or treating on Halloween big time. What is the most critical element in the concept of health literacy? E) laundry detergent C) major purchases such as elevators It is estimated that more than three million people visit the cemetery every year. A manager approves an employee's request to extend his hours on Monday through Thursday so h. The headquarter building of the US Department of Defense is often mistaken to be situated in Washington. Current discussions have focused on physician-directed care even though nurses in advanced practice are well suited to lead teams in this model. a. Objective: LO 8: Define product and describe the major classifications of products and Four out of the first five Presidents were from Virginia: George Washington, Thomas Jefferson, James Madison and James Monroe. Advocacy means making known and defending and protecting the rights and interests of others, as well as ensuring the dignity and respect due to others. E) branding Although most manufacturers create their own brand names, others market licensed brands. Falling levels of education among the public. Instead, what is required, is a comprehensive strategy that incorporates diverse viewpoints and skill sets: from academia, politics and beyond. REF: Page 419 | Page 420 Answer: A D) features C) raw materials d. Providing support to families when a family member is brought into trauma, ANS: A, C, D Poverty. Answer: A C) furniture Objective: LO 8: Define product and describe the major classifications of products and Nurses need to recognize the culture of their work setting, realizing that it may differ markedly from the culture of the consumer, and move beyond ethnocentrism to provide culturally competent care. Ardern will serve as a visiting professor and assume the mantle of the institutions first-ever leader in online extremism. He has won 13 Grammys. The Southern third of this island is in Virginia while the Northern two-thirds is in Maryland. Answer: C services. services. Employment-at-will is a common-law doctrine holding that: an employer has the right to hire, fire, demote, or promote whomever it chooses. TOP: AONE competency: Knowledge of the Health Care Environment. ANS: C Answer: C them. B) diamond ring This exemplifies ________. Strategy execution is to be stated as a plan of business organization which relates to the execution strategy of the business firm with a motive to attain its performance. AACSB: Application of knowledge A) products purchased by consumers for further processing or for use in conducting a business B) products and services bought by final consumers for personal consumption C) primarily intangible offerings from marketers D) raw materials as well as manufactured materials and parts E) products that aid in the consumer's production or operations, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Principles of Marketing, 17e, Global Edition (Kotler/Armstrong), Answer: D AACSB: Analytical thinking Skill: Concept. Establishing private and professional networking systems. Virginia is also famous for Shenandoah National Park and the numerous lakes it houses within its borders. Objective: LO 8: Define product and describe the major classifications of products and In writing the patient satisfaction survey, the nurse manager is aware of the education levels of the families. Example: A child kicks a soccer ball with a specific motion. A(n) _____ is a tool to help people identify the activities they enjoy. Employers should have at least _____ to be covered by the OSHA. E) Brand personality In other words, academic institutions need to be efficient in their collaboration with government leaders, and Arderns appointment is a prime example of what can happen when this integration works. Answer: Today, as competition and costs increase, and as productivity and quality decrease, more service marketing sophistication is needed. Skill: Concept Which of the following exemplifies a service? Answer: C AACSB: Application of knowledge a. Objective: LO 8: Define product and describe the major classifications of products and Knowns as Americas Historic Triangle, Jamestown, Williamsburg and Yorktown are a treasure trove of history. In product marketing, product quality often depends little on how the product is obtained. Today, this historical site is wonderfully preserved. Answer: FALSE E) Convenience products "We make an excellent product," Ruben Delgado stated, "and we honor a good guarantee on everything we sell. C) price Answer: Examples will vary. In orienting new staff nurses to a pediatric intensive care unit, the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child? B) Services Package decisions often include designing labels, which identify, describe, and possibly promote the product. You could camp, kayak, horseback riding, biking, participate in a tour take your pick! Answer: TRUE d. Increased numbers of uninsured or underinsured. d. Educate the nurse on how to provide an apology to the patient. B) internal Why were eyewitnesses a as other people so shocked by their actions? Difficulty: Easy, The advertising slogan, "We bring good things to life," used by General Electric to market d. Working in a free clinic for immigrant workers, ANS: C AACSB: Application of knowledge Product mix depth refers to the number of versions offered for each product in the line. grace sherwood is a direct ancestor of mine. services. As with the cheeseburgers, there are other contenders who claim to have invented the Brunswick Stew, Georgia being the other claimant. a third of which. Answer: D D) shopping B) state-of the art technology 2003-2023 Chegg Inc. All rights reserved. Answer: B study for advanced degrees outside of their regular work schedule, A/an __ is a sequence of work related positions a person occupies throughout life. The chief nursing officer is pleased with the nurse manager's strategy of improving patient satisfaction in the pediatric intensive care unit. services. Difficulty: Easy, What is the core customer value a customer might purchase when buying Urban Decay Difficulty: Easy, The augmented product is the actual product plus the various services and benefits offered Among other things, it is called the Mother of Presidents and the Mother of States. Skill: Concept University life can be wild, and two of the characteristic features of a university are streaking and frats. Question: Which of the following exemplifies a service? A) Services refer to purely tangible products. Objective: LO 8: Define product and describe the major classifications of products and A(n) _____ shop is an arrangement that makes workers who dont join a union to make payments equal to union dues and fees to get union representation services. services. AACSB: Analytical thinking Labels can mislead consumers, fail to describe important ingredients, or fail to include needed safety warnings. Each level adds Objective: LO 8: Define product and describe the major classifications of products and services. Difficulty: Moderate, Market offering includes everything from pure tangible goods to pure services, as well as Answer: C Difficulty: Moderate, Which of the following is an example of a convenience product? Principles of Marketing, 17e, Global Edition (Kotler/Armstrong) Answer: Student examples may vary. When consumers visit a multigroup practice, they do not have the option of selecting a specific healthcare provider, and thus, there is less opportunity to build a trusting relationship with a provider. Corrine, a student nurse, often hears that nurses are gatekeepers and wonders what that term means. The first-ever recorded instance of streaking was apparently in 1804. In Colonial Williamsburg, you can step back into history literally. C) support services TOP: AONE competency: Communication and Relationship-Building. Answer: B AACSB: Analytical thinking Skill: Concept, Answer: C AACSB: Analytical thinking Skill: Concept, Answer: A AACSB: Application of knowledge Skill: Concept, Answer: C AACSB: Application of knowledge Skill: Concept, AACSB: Analytical thinking Skill: Concept, Answer: E AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Application of knowledge Skill: Concept, Answer: A AACSB: Application of knowledge Skill: Concept, Answer: E AACSB: Application of knowledge Skill: Concept. products and servicesthose bought by final consumersare usually classified according to Consumer Chapter 8 Products, Services, and Brands: Building Customer Value, Which of the following is true with regard to products? B) rental car attitudes and behaviors of target consumers toward an organization. Objective: LO 8: Define product and describe the major classifications of products and Learn More SOLUTIONS Overview Automated service ops SOLUTIONS Employee experience Keep your hybrid workforce engaged and productive. 9. Answer: D Ruben extended his writing utensil lines to include quills, felt-tip pens, and multiple-cartridge pens that write in different colors. D) Consumer products Click here to get an answer to your question Which of the following best exemplifies someone fulfilling their civic duties to their country? Naturally, this has earned the state the monicker, Mother of Presidents. From sweet and salty to buttery, they are loaded with flavors. REF: Page 417 TOP: AONE competency: Knowledge of the Health Care Environment.
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