When it arrived, the box was half opened and beat to crap. Enter all your relevant information including selecting a username and password. A lot of people dont describe items in detail. Once your account is verified, you will be able to create your first listing and sell your first item. Buyer Beware! Customer service wont help . If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. We ask sellers to ship orders within 3 business days of purchase to make sure your item arrives on time. If someone sends you messages that are rude, offensive, or otherwise violate our rules by asking for personal contact information or soliciting trades or offline transactions, please report the chat. Youre not selling as a store would with set prices and offering an occasional sale or coupon. Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Advertising Campaign : .Absolut Escape PD, Advertising Campaign : WWF Posters against killing animals for material goods Google Search, Creative Advertising : Organic food banner collection. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Mercari can provide you a shipping label for easy shipping too. Im convinced that no orders are ever shipped out from this app. We also ensure all reviews are published without moderation. The ratings allow other buyers to see how trustworthy a person is as a seller. If you say that its in fair condition, people make ask you why or whats wrong with the item that makes you rate it as such. All new listings will be subject to the new fee on October 1, 2020. This isn't a problem if you're selling something in a usual size. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. You may find your Mercari offerings growing quickly. Read all negative reviews. To report a chat: Tap the flag to the right of the message. If it did go up, they just play dead and until the sale is automatically cancelled. If you miscategorize something, however, it could be held against you if someone decides to open a case against you. Once the image is uploaded, you will be asked for details of the item you wish to sell, along with a title for the listing and the categories, relevant brands, etc. Mercari canceled the order and told me to call my shipping carrier, but I used THEIR shipping label. I'm Arlene. Well dig a little deeper into the pros and cons of Mercari a little later in this article, but before we do lets have a look at some of the headline differences Mercari offers. When a buyer requests a return, well ask for some photos of the item. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. I will ship my 2 remaining orders for good will and delete my account. I tried to return. Theres no category for all other shorts like jean shorts, khaki shorts, and dress shorts. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. The payment is processed immediately, but the refund could take up to 30 days. I havent seen this sort of promotion in a long while making me believe they did away with it. I recently found out that I was duped by a seller and because it was out of the 15 day window, Mercari refused to help. Now lets move on to some of the ins and outs the Mercari. Mercari offers some features to help you make sales too. Who is responsible if my package is stolen? I got a half-assed "I'm busy" excuse, and the label was created that evening. There are hundreds of different places, websites, and apps where you can sell your unwanted items online. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. What happens if seller doesnt ship offer up? 2. Nonetheless, set your prices higher than what you hope to receive. Find out how we combat fake reviews. Sign up for your Mercari account. You want the item to arrive looking as good as it did when it left your hands. Ive had success selling lots of items on Mercari over the past several years. Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. While other services promote contactless sales, they dont enforce it. Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Mercari Shipping Protection Prepaid labels include up to $200 in Shipping Protection for standard, Media Mail and economy shipments. Mercari wouldnt let me return nor leave a review! Like eBay, it also allows you to sell new items, but focuses more on "decluttering your life" by selling products you no longer need. Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark, 30 Things You Can Sell to Make Money Right Now, 22 Things to Do When Your Items Arent Selling, Why You Should Be Selling on More Than One Platform. You can ask them to redeliver your item. If a package is marked as delivered and you have not seen it, then the seller is responsible. After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. If I have the pictures and description already available, it takes less than a minute to list. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns. Another way that Mercari protects customers is to enforce identification verification on sellers. This happens to me even for some clothing brands that are hot sellers. If you have the buyer pay, you enter in the weight of the item and select which shipping company you want to use. Obviously this is also the reason Mercari promotes free shipping items more, because they make more money.Mar 10, 2019, Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way.Apr 1, 2022, E-commerce company Mercari Inc. on Nov. 15 launched its anonymous shipping service in the U.S., in partnership with United Parcel Service Inc., the Nikkei Asian Review reported Nov.Nov 16, 2018. Its key to take good photos. Nike fresh prints graffiti black neon tank XL, Circular rattan straw wicker crossbody purse. Then described accurately in the description section. It's disappointing for search purposes, but if this happens to you, put the brand name in both the title and description so that it will be more likely to come up in search results. Mercari is strict about this and will take funds from your account if you dont pay enough for shipping. This is important because you dont want the item shipped back to you or the buyer changed upon delivery. Write a complaint letter: we have advice to help you do that and a sample letter. I have a pair of pants that are from the same company and same size that fit me perfectly. Buyers can use the search features of Mercari as well as the category sections to find it. I was given a free return label and my money was refunded. They are relatively inexpensive because the goods are transported via ground services so they take longer to be delivered. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). ***On Mercari, you can get a free $10 bonus when you sign up with the code JENMHM. Labels are for up to 0.25 lb, 0.5 lb, 1lb, 3 lb, and so forth up to 100 lb. Next, the selling fees are just ridiculous. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. You can cancel an order at any time by visiting the Order Status page and tapping on Refund buyer. To make sure that a seller is legit, see if Mercari has verified them. The buyer waits until it's out for delivery and requests a cancel of the order, almost a week after I shipped the order. Go ahead and list as many things as you want, as long as they follow the guidelines. Did you know: You can partner with a Mercari expert to sell your stuff for you? Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Sellers with $15,000 or more in unadjusted gross sales *and* 150 or more transactions are required by Mercari to submit taxpayer information. Scam sellers will offer fake or fraudulent goods for sale. Theres no advantage to one or the other. FedEx an UPS offer economy services for up to 5 lb. Your item is priced as low as you want to go. Once youve set up an account with Mercari, you may be asked to verify your identity. If the package says delivered but you havent received it, reach out to us. 4. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. I have bought and sold with Mercari a few times. Sellers complained that it was too slow, and it was in comparison to other platforms. What are my rights if goods are not delivered? Download the Mercari app from the Apple App Store or Google Play Store. Review the seller's profile and feedback. Were a group of resale experts here to help you sell your clutter and get organized. The three available shipping companies are USPS, UPS, or FedEx. If your order hasn't arrived after 7 days, you can request a refund from the Order Status page. mercari what if seller doesn 't ship within 3 days. You're better off listing your items to multiple marketplaces and having your income come from multiple sources. Then tap Block User from the pop-up list. 2) Can you get scammed on Mercari as a buyer? If youre thinking of trying it out, give it a try! How long does a company have to ship your order? Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. People like the idea of getting a deal or a good value and won't pass up free shipping if they can get it. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. Even if the seller has agreed to a refund Mercari doesn't care. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Prices for shipping items under 1 lb have gone up over the years, but are still cheaper than a platform like Poshmark, where the only option is to pay over $7 for USPS Priority shipping. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. I felt I was scammed! Buying online is often fraught with pitfalls and buying used items even more so. If a person sends you too low an offer, simply counter back. Certain items like drugs, counterfeit items, stolen items, vitamins, diet products, and even body parts (yes the Mercari terms and conditions explicitly ban the sale of body parts) are banned so you can feel safe in the knowledge that you arent buying something that could be dangerous for your health. How long does it take for Mercari to cancel an order? Shipping rates are high for items 1 lb and over compared to some other platforms. There is an exception for buyers who cancel because the seller cannot fulfill the order. Most people take good pictures with natural lighting. Its quick and easy to list things for sale. There's no fee to list items. Mercari has lower fees than many other marketplaces and there's no fee to list. You can edit the order of the photos so you preferred picture is first. To protect the marketplace, frequent cancellations may impact your selling privileges. Way too much taken out of my sale to even be worth it in the end.Lastly, you can't see your rating until AFTER you rate the other person. The platform attempts to protect users from fraud, but like any online marketplace, it is possible to be scammed if you aren't careful. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. Take note of the shipping cost as well because it can vary widely depending on the weight. Mercari sided with the seller and I could not cancel my purchase. When selling on Mercari, expect to receive offers on your items. Interesting question and there are many answers: Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. Customer service said I gave them the wrong address, I did not and screenshot the home address. When they do that the buyer gets a notification that the seller has sent the item. Use that to track the package to its destination. Mercari is one of my favorite places to sell online whether to make a little extra money getting rid of things around the house or making serious money as part-time or full-time job. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. eBay varies but is over 10%. Starting on November 1, 2022, the payment processing fee for all transactions will increase from $0.30 to $0.50 per sale when an item sells. Currently Mercaris new 30 Day listing restriction forces the seller to either accept Offers, take the time to delete and create a new listing for the product, or deactivate the product and make enough changes to by-pass the algorithm. The title is important to help your item come up in searches both on Mercari and in online searches. I had proof in my listing pics. Use the magic wand to automatically improve the photo. Then you have to pull out the item and measure it. With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. You wont get your money for that sale! After the transaction is rated, no refunds or returns can be made. Note: Order cancellation reviews wont be included in overall review count. What happens if the seller doesnt ship within 3 days Mercari? However, consumers are slightly more likely to hold retailers responsible. It used to take at least 5 business days to get your money. After wearing the advertised gold ring, the gold color wore off. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. The next thing to do is to set the price. Everything we own has a value to others even if this is not apparent to us. However, there are many different complaints from sellers and buyers who use the site, partially because Mercari withholds funds from sellers until buyers are satisfied with their purchase. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. The guitar somehow got damaged in transit. I can't find a listed time frame on the item I purchased to compare. When the installer hooked up the device it didn't work. I sent pictures and expressed my dissatisfaction with the seller. Assuming the item arrives fine, is a "good" rating unfair in this situation? We'll remind the buyer to rate you. rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. Show more Is Mercari Legitimate? You may soon find yourself with more padded pockets. Where Mercari really shines is in the little differences it offers. If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. If they haven't shipped by then, I would definitely reach out. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. Grab your copy below! The reason I ask is I ordered an item the morning of the 23rd (Monday). Customer service can be sketchy and hard to get in touch with. Post author By ; . This gives sellers the opportunity to list a wider variety of items than many other marketplaces such as Poshmark and depop. Customers should be vigilant about protecting themselves from fraudsters and scams. The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. Weve added a payment processing fee of 2.9% + $0.30 charged to the seller for each completed transaction. To protect the marketplace for everyone, all order cancellations are transparent. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors.