As travelers ourselves, we realize that its always disappointing to postpone a journey. The Vantage Deluxe World Travel team has helped more than one million customers live out their unique dream vacations around the world. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Join Date: Jun 2004. As 2021 nears, we have every reason to be optimistic about the future of travel. (got a massive brochure today detailing all their ships and offerings for the next year! Most of the ships are relatively small: The $70 million Ocean Explorer, which debuted in 2021, accommodates about 160 passengers. Vantage would provide the airfare for all recipients, and would turn their empty cabins into a luxury retreat for deserving families. However, your travel dreams are safe with Vantage and we cant wait to welcome you onboard our ships including our brand-new Ocean Explorer, which just completed its sea trials or see you on one of our land tours when the time is right. at Now their website is inaccessible. at We are currently reaching out to guests whose journeys have been reinstated. In 2007, the brothers donated some of their shares of the Paul Gauguin, a cruise liner, to the Boston Foundation, a local philanthropy. ***********************, I would recommend you avoid booking a trip with Vantage Travel if there is any chance you may have to cancel. Vantagetravel.com is a privately held company. More than 700, mostly for trips canceled due to the pandemic. We understand this decision impacts not only our guests and employees, but also the thousands of hardworking, dedicated people around the world who make our journeys possible. However, lots of folks have been satisfied when there are no problems. How do I get it fixed? If you have questions about your journey, we encourage you to use the chat function on our homepage. A last-minute cash settlement has kept two brothers who own competing Boston travel agencies from fighting in court. proven methods for fixing any consumer problem. The impact to our 2021 travelers is small if you are one of these travelers, we are currently in the process of reaching out to you. The owners are brothersas stated on an international travel board. We can help. Go to the consumer affairs link and type Grand Circle Tours in the search box and you will see tons of complaints. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. We look forward to traveling with you in 2021 and beyond. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. What Patricia learned by attending these group events, once again through her unique vantage point, was that many of the survivors rarely got to see each other, except for memorials or fundraisers, which were often somber. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. Also during this time period, a planned merger of Grand Circle and Vantage fell through, with Henry Lewis accusing his brother of shady business practices. Thank you for entrusting Vantage with your travel dreams. Would you like a FREE color catalog? A business newsletter from Globe Columnist Larry Edelman covering the trends shaping business and the economy in Boston and beyond. OAT I believe is for active older adults and is part of GC..I might be wrong.. GC has an excellent reputation. at #ada-button-frame { And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. Henry II (French: Henri II; 31 March 1519 - 10 July 1559) was a monarch of the House of Valois who ruled as King of France from 31 March 1547 until his death in 1559. He is also proficient in Arabic and has worked extensively in the Middle East. The feedback she received from the program was so overwhelming that Vantage began hosting entire communities of people who had heroically faced tragedy, so that they could enjoy the trips together. The travelers are submerged into a new and different culture, creating a once in a lifetime experience, while the citizens enjoy sharing their stories and selling their products to the travelers. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Henry Lewis holds a B.A. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. Frequently Asked Questions about Henry Lewis, Henry Lewis works for Vantage Deluxe World Travel. Why? I think Michael is in denial or has an unrevealed vested interest in GCT. I invite you to come to Normandy to honor our D-Day heroes and pass their legacy on to future generations." ~ Henry R. Lewis, Founder & CEO, Vantage Deluxe World Travel Let us know how it works out. I requested an email documenting todays conversation. BBB Business Profiles generally cover a three-year reporting period. Patricia says that the positive financial impact that Vantage has created for local villagers along their tour agenda has been massive, giving citizens the financial resources to invest in infrastructure, send their kids to schools, and to build thriving businesses. In May 2019, my mother and I booked a deluxe Alaskan vacation with Vantage Deluxe World Travel for July 2020. How BBB Processes Complaints and Reviews, Better Business Bureau in Eastern MA, ME, RI & VT. BBB reports on known marketplace practices. Initially based in Brookline, the company later moved its headquarters to Bulfinch Triangle in Boston and currently has an office on Canal Street. All their brochures have the same style & format. (we were taken to a gem store and there was a 'shuttle' provided if you wanted to go in to town;otherwise, you were deposited at the 'gem' store). Mike: The problems this company have had are not heresay, they are fact: Please note the direct quote from the BBB I have copied below, and much else, should you care to have a real look/see. The Vantage agent encouraged them to buy the company's "Passenger Protection Plan," suggesting that if they bought the insurance and had to cancel their trip, they would receive a refund. According to Vantage Deluxe World Travel's Facebook page the business is currently experiencing a network distruption that has limited its abilities to access its network and impact their ability to perform certain operational tasks. at BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Seeking travel companion for Romanian trip. at Vantage Travel Service is part of the Hospitality industry, and located in Massachusetts, United States. At Vantage Deluxe World Travel, Henry Lewis is responsible for all aspects of the travel and leisure industry. And then, after two cycles of these tunes, I got disconnected. This post was published on the now-closed HuffPost Contributor platform. Southwest just got a one-two punch for its holiday misdeeds. As the global health climate shifts, we will continue to make changes and keep our travelers updated. Founder & Chairman Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Vantage cancelled us early April. Now, who do you think pays for all this unwanted waste paper--you do! The ship features 77 cabins and suites (including some at triple occupancy), and 15 solo staterooms. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. Anyone have experiences with Vantage, good or bad? The second was cancelled for medical reasons. Usually they throw in a 'city' tour, and maybe a tour to a 'factory' or 'jewelry' store where you can spend if you want too. Listen now (14 min) | In this episode: Our second week in New Zealand and already a natural disaster (sort of). Vantage Deluxe World Travel is a group tour operator founded in 1983 by entrepreneur Henry Lewis. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. Sorry, I didn't mean to start all that up again. IMPORTANT NOTICE: Were taking steps to respond to a ransomware attack. All travelers really know at this point is that Vantages website and call center are down, and many of them are, for the moment, out thousands of dollars. I filed a claim with Allianz who agreed to pay on the claim and forwarded the money to Vantage Travel for payment (don't ask me why they they did not pay it to me directly). Henry R. Lewis Edward Tendekai Nyambawaro, MCom,MSc,FIPMZ,CHRP. She says that shes excited to watch how the lives of these inner-city kids will forever change because they had the experience to travel to new cultures and to experience the world from a whole new vantage point. Paid by CC. Until the mid-19th century, when industries developed there, it was only a small township centred on its famous abbey church, which had been the burial place of the kings of France. Did we mention it's free? Boston-based luxury cruise company Vantage Travel made headlines this week for a. Amazon didnt receive my return package. I would be interested. Liked by Henry Lewis Join now to see all activity Experience Vantage Deluxe World Travel 40 years 4 months Founder Sep 1983 - Present39 years 8 months Boston, MA CEO Jan 1983 - Present40. Find contact details for 700 million professionals. Patricia soon learned that she was giving families who had faced similar tragedies the opportunity to rest, bond, and build lifelong relationships with one another through one-of-a-kind travel experiences. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. We look forward to traveling with you in 2021 and beyond. No refunds after May 7 cancel date. Thank you again for your ongoing loyalty to Vantage. As a reminder, you can always view your journey information and make payments via My Portfolio. I am seriously thinking of filing a class action lawsuit against this company. Work. Dubai Chamber of Commerce, Acting Global MultiSector Programmes Director No refund or followup from Vantage, so I began calling them every week or so, speaking with different customer reps and supervisors (Christine, Gina, David, Andrew, Brandon, Hannah, Mark) who all gave various banal excuses why the refund has not yet been paid, and telling us to "please be patient". Do Not Sell or Share My Personal Information. Would you please tell your enemies to buy and pay for their future trips with Vantage, so that Vantage will get enough money to refund us for ours. This is fact. Dates: 5/13/2023 - 5/31/2023. On TripAdvisor, a website where people can leave reviews of companies, Vantage has racked up more than 50 one-star reviews. Read More Business Details and See Alerts, International Association of Better Business Bureaus. 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Ocean Explorer will offer a completely unique experience for travelers who want to immerse themselves in the culture of faraway lands and truly experience a once-in-a-lifetime adventure, while enjoying the incredible service and amenities of an intimate small-ship environment.. By entering your email and clicking Sign Up, you're agreeing to let us send you customized marketing messages about us and our advertising partners. at It was founded in 1983. Michaellip just harranges Samting as usual. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? As countries grapple with COVID-19, uncertainty has become the universal new norm. United States Attorney Donald K. Stern and Michael Ahern, inspector in charge, Northeast Division, U.S. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Reveal I had a lot of faith in his word, Henry said in a 2009 interview with the Globe. Patricia has been part of all of it; offering her input on designing vacation destinations, selecting excursions, and even acting as a tour guide herself occasionally on special trips (more on that in a moment). Please note that our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. BBB Business Profiles may not be reproduced for sales or promotional purposes. VTEX, Looking for talents for Branch Director/Sales Manager position($5.000 up) base in HCM, please via cv to [emailprotected] !--all 150 pages of it. SPRING SALES EVENT: Save up to an additional 25% with SmartPay! "At Vantage, our goal is to provide the ultimate in small-ship luxury experience," said Henry R. Lewis, founder and owner of . The company advertises an all-inclusive experience, Most of the ships are relatively small: The $70 million Ocean Explorer, which, Vantage Travel founder and CEO Henry Lewis is no stranger to controversy and has been named as both a plaintiff and a defendant in a, In 2007, the brothers donated some of their shares of the Paul Gauguin, a cruise liner, to the Boston Foundation, a local philanthropy. You made the following quote yet you CLAIM to have used GCT 5 times. The company is both a cruise and land tour operator that has served over a half-million senior travelers with deluxe land, river, and sea travel programs over the past 30+ years. Totally dishonest and taking advantage of seniors! At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. Angeles Contractor Inc. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Vantage creates and markets travel programs offering trips exclusively to mature individuals to destinations throughout the globe. Founded in 1983 as a part of The Vantage Group, Inc., Vantage Deluxe World Travel is a travel/direct marketing company. Our cruises are sailing, and were ready to welcome you aboard.Click here for a complete update. These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. On TripAdvisor, a website where people can leave reviews of companies. at address is he****[emailprotected], Henry Lewis's business email Patricia says that this is a win-win dynamic for both the travelers and the citizens of the cities and countries they visit. that was over a month ago and after many unanswered emails and calls today I'm told I can only get a voucher! Leaders Excellence at Harvard Square, Executive Director - Morgan Stanley No longer were they looking to fill unused cabins, but rather reserving clusters of cabins on their ships for special groups they were hosting. We sent an email and a certified letter to Henry Lewis (Owner/CEO of Vantage Travel) on June 12. Inclusion advocate. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. I just wanted to know if related. Each of their ships features 134-176 passengers, making for intimate and enriching travel experiences in the Netherlands, Portugal, Germany, Greece, France, Asia, Antarctica, Cuba, Croatia, and other highly sought after exciting destinations. Global Business Roundtable (GBR), Principal Associate at Khaitan & Co President and Chief Executive Officer. Project Manager at Angeles Contractor Inc. She has traveled the world as part of her company, Vantage Deluxe World Travel, founded by her husband, Henry Lewis, is 1983, and a business she has been part of for the better part of twenty years. Heres what to do. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. Thinking of a road trip to visit the offices!!! Henry Lewis Chief Executive Officer Vantage Deluxe World Travel 90 Canal Street Boston, MA [protected] Dear Mr. Lewis, Ref: Customer ID: XXXXXXX, Invoice # XXXXXXX, Brazil & the Amazon River Cruise, departure date of the trip 11 Mar 07 (actually 8 Mar 07 with pre-trip extension). I booked this trip April 2019. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. The brothers stopped speaking and filed competing lawsuits. Paid balance 2/2020 by CC. Looking for hiking tour companies for 68 and older. Henry Lewis. The business asks that you email them at vantagetravel.customercare@gmail.com. The city lies on the right bank of the Seine River. With all the tours that GCT runs I would expect some people not to be happy. He has been a Founder, CEO, and Management Consultant in the leisure and travel industry. Here are five things to know about the embattled cruise ship operator, its history in Boston, and what may be on the horizon. Told them refund only. It is headquartered in Boston, Massachusetts. She has traveled the world as part of her company, Vantage Deluxe World Travel, founded by her husband, Henry Lewis, is 1983, and a business she has been part of for the better part of twenty years. As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. I said impossible, let me talk to supervisor. How long should it suffer? The company has hosted hundreds of families under this program, including those who were injured or lost loved ones in the Boston Marathon attacks, families of United Flight 93 which went down in Shanksville, PA on September 11th, families of the 29 firefighters who died in Yarnell Hill wildfires in Arizona, and families associated with Mass Fallen Heroes, including many Gold Star families, those who lost family members who were serving in the military. Vantage owns a 5-star river cruise ship fleet, representing approximately 5% of the European river cruise market. at Vaccination & testing requirements for ALL 2021 Vantage journeys including small ship cruises, river cruises, and land adventures, Specific entry requirements for your chosen destination. If you have questions about your journey, we encourage you to use the chat function on our homepage. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. He has also created and delivered hollowpoint training courses to multiple airlines, resorts, and businesses.Lewis has a strong technical background. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. I think there may be a better value (if higher initial price)GCT spends lots on 'glitzy' brochures, we get several a week, and I am sure they are not free. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. I apologize for the inconvenience. Known for its European river cruise operations, Vantage Deluxe World Travel has debuted its first seagoing vessel: Ocean Explorer. The office said it has secured more than $1.2 million in refunds for more than 80 customers, We encourage Massachusetts residents having trouble seeking refunds from Vantage to file a complaint with our office online, Attorney General Andrea Campbells office said. The owner is belligerent and regularly yells and is rude and dismissive to employees, wrote one user in 2018. KoiReader - Unlock Smart Operations, CMO, Co-founder @ Cimitra Software 82 Ratings. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. The following is from the BBB site. Henry Lewis works in the Leisure, Travel & Tourism industry.
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