The process often causes delays, depending on the nature of the case. However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago ago Thankyou for that. All content is for informational purposes only and should not be considered financial advice. I have been waiting from my package and have no delivery date. This is determined by the value of the products within the shipment. Tracking registers a "Clearance Event" once each day. Due to the nature of the process, there are quite a few steps involved, and the process has to be repeated in each country the package moves in and out of. Check the Further Details tab to see what the issue might be, and contact DHL directly. Usually, this is caused by something unusual occurring that doesnt normally occur. This is the final clearance event message youre likely to see, and its perhaps the most exciting! What actually matters is the additional tracking update to the clearance event message. Bear in mind that I have basically asked "What has been taken into account to reach this sum?" Fingers crossed! How long does the DHL clearance event take? Note that this fee is different from the shipping fees paid initially and is the responsibility of the receiver. This may require communication with either you or the shipper before the package can continue further. It happens sometimes that the customs office gets overwhelmed with work. Update 2: after having the seller send the invoice they required, my package has finally been freed from customs today (August 9), with an additional 30+ of what I suspect is the storage fee. DHL Clearance Event (Meaning, Next Steps + FAQ), Further Steps Your DHL Package May Go Through To Clear Customs, Shipment Has Been Given Release By Customs. The DHL clearance event is one update that many hope to avoid. It just keeps saying that The Clearance process for this shipment is on-going with additional details required for clearance. Some of these are; When importing or exporting products to another country, duties are paid. DO these to ensure smooth customs clearance 1. I've had the same issue: Good day please my shipment is saying clearance event. WebWhy is your DHL tracking stuck on the clearance event? Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. You can reach DHLs contact page by clicking here. ago Going into 2 weeks now, mine is upwards of thousands. So, just have patience and keep checking the status of the shipment. In normal circumstances,customs clearance takes between 2 3 days if paper works are in order and there are no dues. Usually, it should takebetween 2 -3 daysif all requirements are met. However, there are situations where the tracking status is stuck on clearance events. What Does The DHL Clearance Event Mean & How Long Does It Take? what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. The DHL clearance event simply implies that your shipment is undergoing customs clearance. Kindly provide us with your order number, please? The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. Beneath the Clearance Event notification, you should see a Further Details tab. So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! I will really appreciate it. Thankfully, DHL does its very best to ensure these cases are resolved on your behalf, but there may still be delays. Why? The Customs office hasnt looked into your package . Customer service has been horrible. Required fields are marked. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. They said that they attempted to contact the sender yesterday, but so far they haven't replied, and if they don't reply at all within 30 days my package will be sent back to the US. These may either appear along with the main tracking pages, or may be visible when clicking on the button that says Further Detail.. We'll try our best to help you from the team designated for any assistance and important updates. Having the exact same issue at the same time my friend. Edit: Also Ontario Please can you help me check , i want to know the problems 4567694445. WebUnfinished Consignee and Shipper Information. Check the Further Details tab to see what the issue might be, and contact DHL directly. Importing or exporting a shipment comes with a lot of paperwork! A few examples may include: Although many of those can sound concerning, the truth is there is unlikely anything to worry about. Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. Trademarks are only used for nominative fair use and are property of their owners. I am a bit at loss about this whole ordeal. Anyhow, if DHL tracking shows determining customs duty, the amount of duties needing to be paid is currently being calculated. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Has anyone ever seen this before? LadyDeathXXX 7 mo. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. The Clearance process for this shipment is on-going with additional details required for clearance. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? If it remains stuck on this for several days and nobody has reached out to you, I recommend contacting DHL for more information. In these instances, you should look for further details on the page to find out exactly what is going on with the package. This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. If you attach the wrong paperwork, it will be delayed. Why? Clearance events are completely normal, and will happen several times when shipping packages internationally at the very least, in the country of origin, and the destination country that the package will be arriving in. Hi! DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. If you have any other questions about DHL, please ask them using the comment form below and Ill be happy to help out. In most cases, between 2 3 days, the shipment is released after it has been sorted out. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". Threaller provides educational information and expert opinions about shipping, delivery, rideshare, and other logistics services. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? Hi, could I please get my case looked at as well? Hi, I've been having the same problem where it says "The Clearance process for this shipment is on-going with additional details required for clearance" could someone please help? DHL usually is pretty good about providing all available information regarding the packages clearance status, so this can be really helpful to diagnose what may be going wrong. For example, if customs duties are due or the further clearance processing is required appears, this means that there are additional steps necessary before the customs clearance can continue. So, simply be patient and check back from time to time. DHL is a shit list carrier. Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. That being said, DHL provides more detailed information about your shipments customs status. The description of the packages contents were vague or undescriptive. When packages are shipped internationally, they must go through something called customs clearance. Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". Note that this fee is usually separate than any shipping fee you have already paid for the item. DHL is pretty good at giving customers update on their shipment. So, they generally arent anything to worry about. DHL is a shit list carrier. DO these to ensure smooth customs clearance 1. ago Am not sure either I also already pay for import duty last Nevertheless, you should pay attention to any contact attempt in case DHL needs any added information from you. [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. . WebDHL Express manages the majority of queries from the customs authority on your behalf. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. Has anyone ever seen this before? Been days now and not moving. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. WebIt that was supposed to be delivered on August 1 via DHL Express. One message youre likely to see at some point is determining customs duty.. Please let us know what happens. But first, you should check to see if the Further Detail tab has been updated since you last checked. The truth is, it depends. I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? If the address or name is incomplete, the shipment will be delayed. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws DHL "Clearance Event" am i the only one stuck in this status? However, if either one of the two is incomplete, you may come across additional info. Having the exact same issue at the same time my friend. However, there are situations where the tracking status is stuck on clearance events. Basically they stopped the package because they want to know what's inside and what its real value is. The shipper has lied about the value of the shipment contents (to minimize duties.). A private community forum / support group. if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}, DHL Help - additional details required for clearance. WebWhy is your DHL tracking stuck on the clearance event? Your email address will not be published. If there is an inaccuracy in your paperwork, you could be delayed for this. I pleaded with the seller to send it using FedEx but was unsuccessful. This page may contain affiliate links. This duty is determined by the value of the product within the shipment. Can someone check on this for me please? That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. I called but they are closed now. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. Copyright 2023 DJI All Rights Reserved. i dont know what to do anymore. This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid. If you click on it, you should see additional information about the clearance event. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. Thanks. In these instances, you should look for further details on the page to find out exactly what is going on with the package. How To Cancel A USPS Shipment [A Step By Step Guide], What Is A Delivery Exception FedEx? Its been stuck in clearance event and have had no updates yet. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. However, you can contact DHL customer service for more clarity if your tracking is stuck on Clearance Event. It means that your shipment has been cleared and will continue on to wherever it was heading initially. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. However, there are situations where the tracking status is stuck on clearance events. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. So, lets look over each additional message, and their meanings! Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. WebUnfinished Consignee and Shipper Information. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Why is your DHL tracking stuck on the clearance event? WebMy DHL Tracking Is Stuck On Clearance Event. If you come across this message, it means your shipment is being processed by customs. But what exactly does it mean, and how do you go about it if you come across this update? It could also be that it has been addressed but is yet to be updated. Basically they stopped the package because they want to know what's inside and what its real value is. My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. According to DHLs FAQ page, duties are typically the responsibility of the receiver of the package. I called and DHL said that US customs picked The product was not packaged in accordance with that countrys regulations. In this article, Ill be covering what clearance events are in detail, as well as some of the other clearance-related issues that may pop up while your package is in transit. In rare circumstances, you may see a message stating that further clearance processing is required. WebIt that was supposed to be delivered on August 1 via DHL Express. So, you should expect further updates soon! Although clearing a shipment through customs adds additional delay, it is a legal necessity for international imports and exports even for deliveries of single items! They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. The truth is, this message is incredibly common, and may appear several times on your packages journey towards your door. When a message stating customs clearance paperwork check is presence on the tracking page, this means that the paperwork regarding the shipment is currently being checked by a customs agent. As you read on, I will list out some of the additional info and what they mean. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. CUSTOMS SEIZED. and nothing more, expecting a reply along the lines of "X + Y + Z makes your total". DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. Copyright2023 - James McAllister Online. He started his first blog at the age of 11, and has since gone on to start several successful businesses. What Does Amazon Preparing For Shipment Mean? Oh well. Although clearance events add delays during importing and exporting of shipments, it is quite normal. It may come as shipment has been given release by customs.. It simply means that something unusual has occurred, causing a delay in the clearance of the shipment. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since.