I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. Its penny pinching and takes the shine off of what might have been a rather pleasant flight with British Airways. You can still collect your usual hotel loyalty points and perks too. When we can we travel twice a year to Atlanta we fly either Club or First. Wine list was non committal as to specific wines probably whatever Sainsburys are doing at 25% off for 6 bottles or more. Marco became Chairman and Chief Executive Officer of Vueling in September 2020, after being Chief Commercial Officer of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the transformation process to restore profitability and future sustainability of the Spanish airline. [1] [2] He earned a bachelor's degree from University College Cork (UCC), [1] before going on to train as a management accountant. Crew exhausting serving 60 in club. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. Tctico Group S.A.S. Having convinced my friend to fly Club to Tenerife last Sat (hes chasing a quick silver tier) I duly dropped him off early at T5 (and swallowed the 5 drop off levy) to avail himself of the benefits of a premium booking. Just back from a week in the canaries. Did we mention it's free? Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. So, no, nothing much premium at the moment. Eventually I went to find a steward to get it turned off to be told he had just written a report about it as it would not switch off! (Well, the prices are eye-wateringly premium at least!). Now, I only fly BA because of the 241- I have nine of them to use and Im too tight to pay for premium cabins with anyone else- but really, Im starting to get nervous about my next BA trip. Id also like to see a proper chat function that works properly. I asked for a Jack Daniels and ginger ale that wasnt available. I would not like to see a price rise in tickets to get free seat selection in Club. In the meantime, I want to thank you for staying with us. To be frank, weve been moving from one set of restrictions to another and the amount of change weve been dealing with over the past couple of years from week to week has been relentless. Their in flight staff are amazing. Sean told the Financial Times Putting the premium proposition into the heart of what we do is going to be key, he told the Financial Times at BAs headquarters near Heathrow. Unlike any other airline in Europe it has a very effective domestic long haul competitor on all its most important routes and unlike the Middle East carriers, it has to make money and receives no covert support for its Government/owners. Strangely though we received emails a day or so ago alerting us to our return flight on the oringinal booking reference! With decent airline obviously. . BA charge an outrageous amount to reserve a seat and when youre paying thousands I do not expect that, another reason for choosing a different airline, Ive changed my seats on Virgin flight 3 times, all were free as it should be. Of course they can improve in some areas such as onboard food offerings and doing up the Heathrow lounges but overal they are doing well in what is a highly competitive market especially Europe with low cost airlines . The return leg back to GLA left 2 hrs before the inbound flight into LGW arrived. My wife and I are due to fly out to SJO in a couple of weeks. A recent Denver-LHR leg in Club Class saw a very disappointing one-tray meal. The menus seem to consist of what I would think of pub grub. We flew WTP to Texas last week, main meal was chicken tikka masala with no cheese course. After all, they're British. We hope that as we start to welcome back many of you on board youll see just how much we have missed you all. Chief of People, Corporate Affairs and Sustainability Officer at IAG. So it was my choice to fly BA, support the airline and enjoy the benefits of being a Gold Card holder. Sean Doyle, Chief Executive & Chairman, British Airways (Image Credit: British Airways) Welcome to London Air Travel's Monday Briefing for the week beginning 31 January 2022. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. At least, BA, get the carpet cleaners in there as its disgustingly dirty with stains all over. Id love to support our National Carrier but not until they up their game and become competitive too. Rolling out our Club Suite on as many aircraft as we can, as quickly as we can. Brand Manager at Olympic Industries Limited, IT infrastructure and SRE coordinator / Project Manager at Bio Ritmo / Smart Fit Group | Scrum | Kanban | KPI | Lean | Process BPMN 2.0 | People | Leadership | Agile | OKR | Management 3.0 | DevOps | Prior to this, Sean was Executive Vice President Americas from 2013 to 2015, overseeing BA's commercial business in the United States, Canada and Latin America. In the addition to the Club Suite rollout onto the whole fleet, Sean Doyle mentioned in the email that British Airways would focus on ensuring it can reach an economical and sustainable future. For example, our operations teams are working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. Lorem ipsum dolor sit, amet consectetur adipisicing elit. 2. We know that for many months now weve been asking you to be patient with us. at In sadness. I dont want more call centres; I want an IT department that knows what its doing. Bright and energetic C-suite assistant, fully focussed on providing support and solutions of the very highest standard. Why do they not have dedicated trained crew to look after the premium cabins? Being able to add a second leg to a 2-4-1 and get the taxes correctly calculated would save their staff an awful lot of time. To get your password contact the press office: press.office@ba.com . There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. at I am loyal to BA, but agree with all the comments above that his words need to be backed with highly visible action. I love flying with BA, but I hate myself for being so loyal to an airline who makes me feel they couldnt care less at times. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Per - Bolivia The tikka was good but how on earth the dreaded coronation chicken survives Ill never know! Remember Margaret Thatcher covering the tail fin? Sorry, but BA is a national embarrassment in my eyes and possibly beyond redemption. @British_Airways . Arrived in Vancouver on Saturday 1 day and 3 hours late .on arrival told passengers luggage had not been loaded . Working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. It has received nothing like the level of financial and non financial Covid support of any other airline in Europe. It is absolutely clear that they are 9n the skids and so Qatar and others will pick up a lot of business. Biography The son of a Garda sergeant originally from Wexford, Doyle was born and grew up in Youghal, Ireland. Who knows. Totally agree with maximising the online channel and Im VERY disappointed and suspicious that I cant see all my numerous eVouchers and their values on my account, This can all be fixed but I fear they simply dont get how sub-premium the Club World product is it why didnt Sean take the opportunity to ask for comments? Again its down to poor IT. It is about time that if you order a special meal that some choice should be given especially in premium cabins. Baggage tracing has been talked about for a long time. See Sean Liam Doyle's compensation, career history, education, & memberships. In spite of all of this, yes it still has to do much better. Fernando Candela, LEVEL chief executive, is joining the Group's management committee in a new role of chief transformation officer. And at least Ryanair staff are jolly; this lot are generally workshy and totally lacking in interest in their passengers. And our colleagues are excited. Sadly Ive heard lots of similar stories this weekend. talk is cheap. The decision to allocate positions in rotating groups and not experience has been commercial suicide. On our last Club flight back from Atlanta in November 2021 breakfast was appalling for me! Sean Doyle (businessman) Sean Doyle is an Irish businessman, and the chairman and CEO of British Airways . For a while the standard excuse especially on 747 and 777 was to blame Boeing. Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. When full service comes back, look towards 3 hours to complete it because of the number of new people joining, the ridiculous new system of allocating working positions meaning that people will be working in club who havent been there in months and slow with the product and the fact we have to hand run everything. I was lucky enough to be very well looked after by all major carriers and we all know the BA product falls short in many areas. The crew WERE ALWAYS fine. A good friend has always flown Emirates business and F. We convinced him to fly F to New York with BA. She studied law at the College of Law, Chester and holds a Post-Graduate Diploma in EU Competition Law from Kings College, University of London. The downgrade from the Cabin Service Director role to a Flight Manager has resulted in no one really in control on a flight in a senior position and the loss of someone giving the personal touch to their frequent fliers. When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. Before that, he was director of planning and management control at Air Nostrum. Nobody answering the phones, as usual. None of this says premium to me. CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver to support us, so we can keep connecting you to the top. Ground services which are a delight and lounges in their hub at Doha which are beyond amazing for the wuality and level of service and product. Claire Bentley has been the Managing Director of British Airways Holidays since 2001. . Hi Michele. These include perks such as upgrades, free breakfast, hotel credit and late checkout. A host of former Inflight Business Managers escaped hire and fire by being reinvented as excellence managers people who are more concerned with fluff and how we plate up a roast dinner in first class than they are listening to what we have to say about the basics. 2.5K for 2. She is a qualified Solicitor. Location London Area, United Kingdom, United Kingdom Company British Airways Sean Doyle 's Current Company Information Company British Airways Industry Airlines and Aviation Headquarters United Kingdom Website www.ba.com Founded Year 1919 Headcount Over 10,000 ( View All ) Specialties air travel holidays fly drives People Similar to Sean Doyle Choices of food and wine run out before they get to you. I wish them well, but if I have to spend high to fly them, Id rather choose a competitor where the value for money is better. Theres was no starter, side dish or desert for anyone because of a mistake. I am loyal to BA currently but as Sean says himself, that patience is being tested. Before the pandemic, I used to forgive BA for not having the greatest business or first class compared to other airlines because you could get decent deals in sales or booking far ahead. A very focussed course for all. Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. The BA crew were amazing: efficient but also kind in how they dealt with this. Whats the Booking.com refund process? Oddly I didnt get an email and I have been a loyal client for 30 years. I cant see them ever being premium again and will only fly with them if their prices arent premium. BA have totally ruined my trip , lesson learned . (business & personal). Contact over 250M professionals instantly by email or phone. If Ive done it how many thousands of others have costing BA millions in lost revenues. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). BTW, BA are so against another runway at LHR.they have pretty much a duopoly on some routes and a strong position on North America with American. They are still hiding behind the covid nonsense an an excuse not to provide a full service. Location London, GB Work CEO British Airways @ British Airways CEO Aer Lingus @ Aer Lingus Director Fleet Network and Alliances @ British Airways see more Education CIMA ACMA 1994 - 1997 University College Cork *IF* Sean makes real improvements upto a competitive level and they are reliably delivered for several months I will experiment with them but for now BA remains #BeyondAbysmal and #BestAvoided because they not only deliver sub par product & service but charge a ridiculous premium for it. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. Plus, it's the end of the semester and we're throwing a party! British Airways boss Sean Doyle pledged on Friday to rebuild relations with customers and staff and restore the airline's reputation for premium service as the industry recovers from the. Most importantly, an airline that you are proud to fly with an airline that you are proud is your British flag-carrier. 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . Not everyone has received it yet so here it is in full: Im writing to you directly today in the spirit of transparency, which is the ethos were striving to promote at British Airways in 2022 as we emerge from the worst crisis in our 102-year history. More legroom, excellent all round service as always. In addition to overseeing Network and Alliances, Sean has acted as Chairman of BA's London City subsidiary BA CityFlyer and oversaw the airlines operations at London Gatwick. The meal was sub standard pub grub. I have a medical condition so must have only gluten free food. Our outward was also in club with single plate offering of curry. Its been way too long since I was in a position that I wanted to issue one of those Golden tickets to staff. well as phone numbers accurately with More articles in front line places like popular travel blogs and sites have a way better chance of driving change than anything Mille or Steven or I could not make clearer to management. Its just not working but the company wont listen . Sean Doyle Chairman and CEO at British Airways London Area, United Kingdom 20K followers 500+ connections Join to follow British Airways CIMA About I am proud to be Chairman and CEO of. British Airways employs 26,623 employees. It is important to note that not all of the issues in regards to how the customers have been treated are the airlines fault. BA, hang your head in shame. Id like them to go even further and automate even further if possible! If you missed out or didnt get offered one then it may have been because we are still not flying with a full crew compliment and in a full club cabin I have known times when there are only 2 of us trying to get pre departure service completed against a stream of WTP and WT passing through the cabin. While BA has a chat system its not working half the time and limited on what they can do. Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. Put it simply dont charge for premium if you cant delivery premium. personal & work email addresses, as IATA has publically expressed disappointment at the recent Federal Budget of Canada in what it, Airline manufacturer Boeing has jointly announced the news of two major purchases of 787-9 Dreamliner, One Air is set to become the UKs newest all cargo airline. A national disgrace! Sean Doyle Email & Phone Number CEO British Airways @ British Airways 5 free lookups per month. He has undertaken various financial, strategy, and alliance roles. Every aspect of this strategy is to help make your journey more seamless and enjoyable. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. In 2012 Marco took the responsibility first as Sales & Distribution Director and then as Chief Strategy & Network Officer at Alitalia.
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