66 complaints closed in the last 12 months. I will definitely be gone after the lease actually started packing already. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. Here are 8 tips for writing great reviews. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. Find out how we combat fake reviews. GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. If you do not meet this criterion, a guarantor may be required. My poor experience is sadly confirmed by the numerous complaints and poor reviews about Great Jones as a property manager and I expect restitution for the work they cannot prove was completed from Great Jones(i.e. If you do not meet the financial requirements of the landlord, you may be required to have a lease guarantor. This is the worst property management company. I contacted the maintenance service provider.Initially the repair company contracted to do the work never showed. Tips to Raise your Home Value at any Price Point, Moving a Family: The Complete Guide for Parents. This resulted in a leak that then damaged the vanity and my tenant had to request a subsequentvisit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. Great Jones offers rental property management for South, Central, & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, and soon Texas! REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 2023 Trustpilot, Inc. All rights reserved. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Thank God I watch my stuff I was able to restart my own account in time before they came to cut my services off. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. For too long, property management has been something to endure, not enjoy. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB Business Profiles generally cover a three-year reporting period. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. Great Jones tells me since I'm on a month to month I don't get a lease. Thank you, thank you so appreciated. They kept my deposit. As a property owner, I am very disappointed with the level of service provided by Great Jones. Indianapolis, IN 46204, If youd like to visit our office, please make an appointment by emailing support, Indianapolis property management, Anderson property management, Carmel property management, Zionsville property management, Franklin property management, Greenwood property management, Ingalls property management, Lebanon property management, Noblesville property management, Atlanta property management, Brownsburg property management, Advance property management, Amo property management, Arcadia property management, Avon property management, Bargersville property management, Beech Grove property management, Boggstown property management, Charlottesville property management, Cicero property management, Danville property management, Flat Rock property management, Fortville property management, Fountaintown property management, Gwyneville property management, Markleville property management, Nineveh property management, Orestes property management, Shelbyville property management, Sheridan property management, Thorntown property management, Trafalgar property management, Waldron property management, Edinburgh property management, Fairland property management, Finly property management, Fishers property management, Greenfield property management, Jamestown property management, Lapel property management, Lizton property management, Maxwell property management, McCordsville property management, Morristown property management, Needham property management, New Palestine property management, Pendleton property management, Pittsboro property management, Plainfield property management, West Newton property management, Westfield property management, Whiteland property management, Whitestown property management, Wilkinson property management, Boone County property management, Hamilton County property management, Hancock County property management, Hendricks County property management, Johnson County property management, Madison County property management, Marion County property management, Shelby County property management, Indianapolis property management services. We rented a property from Great Jones property management on Oct 27, 2018. Sent me a letter of non-renewal for the lease while I was deployed overseas. Experience with shopping mall property management a plus. So on Nov 11 I was able to contact tenant support. I sincerely believe they are a scam. Great customer service, fast response times for an out of state company, easy application submission, and overall great experience! AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. Hi TOM 5, we appreciate your honest review. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. Our records indicate that you have been provided with the required documents on 10/4/22. Browse all of our available rental listings, Or contact our leasing team: Lower costs, higher returns for you. And They did not that in order. In everything we do, we want to change property investing and management for the greater. The itemized list of charges you received along with your move out statement shows that none of the charges are related to the air conditioner. Verification can help ensure real people write reviews about real companies. This feature is in beta and may change with future updates. My entire house has been backed up for 3days and counting! Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. Great company to work with !!! FRUAD !!!!!!!!!!! We were told by Great Jones that they would not fix it and we have to wait for the owners approval. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing . You stay in the loop but above the fray we communicate proactively and take care of the details so you never need to manage us. It is ridiculous that this company would allow such a scam to an elderly person. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or . We are very sorry to hear about this experience. I contracted with Great Jones as a property manager in August 2021. No missed payments or issues ever. They took over Mgmt of a home I had been renting for years. Wealth Global, we're glad you had such a wonderful experience with us! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. But it also means being a full-time landlord fixing toilets, chasing rent, and spending nights and weekends responding to your residents. Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting.. Hi Nadeem Iqbal, we appreciate your honest review. Here are 8 tips for writing great reviews. We are very sorry for this oversight. Unfortunately, based on the information provided, we are having difficulty locating you in our system. MF Investments, thank you for sharing your positive experience! This was confirmed by my tenant. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. (15% of the annual rent). We are live in our. And in mid-2021, we joined forces with Roofstock, the leading online platform for single-family rental investing, to expand our services and provide access to new investment opportunities; learn more. Tica Byrd, thank you for sharing your positive experience! Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 668 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website : Most relevant EW Ebony Wallace 2 reviews US Mar 31, 2022 First time for Everything This has been a disaster. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. With a fully staffed 24/7 tenant support hotline, all of your requests will be addressed immediately and all maintenance repairs are performed by licensed and insured vendors. Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities; Estimated compensation for this position is: 80,000.00 - 90,000 . Application was submitted for an home 8/4/22 Emails and phone calls with no response Home sent to different management company app was not Now Im being told app is exp and I need to pay again for something that was poorly handled on they end I was advised for a month that someone will contact me and it never happens I was even told my app was incomplete and when asked what was missing no response My app had shown approved I live In ******* ** and need to relocate and this has been the worst experience. - Second, their approach to servicing is to keep sending out people to put band aids and create more damage. I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. The application fee costly $50. This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. I moved out of a Great Jones Managed apt. My complaint with Great Jones concerns mismanagement, poor workmanship and flat out lying. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Big mistake! BBB Business Profiles may not be reproduced for sales or promotional purposes. No contact from them at all. Took 2 months to fix a major issue that left me staying with my mom for that time period. So wait now no real communication from the company since the 25th. I've been renting from a private owner for years. Reply from Great Jones Property Management. Sincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please be careful. Date of experience: April 25, 2022. The application & $50 for fee was submitted on April 12, 2022. We see that there were some scheduling issues for your last appointment, but now that ******* has been informed of your availability, they are working with the vendor to set an appointment time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We would like to have a better understanding about your experience. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? The rent was on part with comparable properties in the area; just check the comps, time on the market and rent to confirm. Left four voicemails. great jones greatjones co great jones florida llc great jones ltd jones property management llc jones realty llc Great Jones Global Presence Customer Reviews are not used in the calculation of BBB Rating.
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